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Shipping & Returns

 

Fullfilment Centres World Wide

Facilities are found on both US coasts—in Charlotte, North Carolina and Los Angeles, California.

We also have fulfillment centers in Canada, Mexico,

and in Eurpoe located in Latvia, Spain;

As well as fulfillment partners in Australia and Japan.

Having fulfillment centers close to our customers is good both for the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.

 

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Return Policies

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

Unclaimed returns get donated to charity after 4 weeks. (without us issuing a refund).

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

We do not accept returns of sealed goods, which were unsealed after delivery and are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders follow the regulations.

Returned by Customer - It is best to contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at your expense and discretion. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1.  The supply of goods that are made to the consumer's specifications or are clearly personalized;
2.  Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Therefore we reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

We Thank you for Shopping with Us at Cygne Noir, in hopes for you as our prestiged customer to get a fully satisfying experience out of this brand.

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