Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

We do not accept returns of sealed goods, which were unsealed after delivery and are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders follow the regulations.

It is best to contact us before returning any products. 

Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at your expense and discretion. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Yes, according to Directive 2011/83/EU of the European Parliament and of the Council, Cygne Noir may refuse returns in the following circumstances:

1. Customized Goods: Goods made to the consumer's specifications or clearly personalized.
2. Unsealed Sealed Goods: Items sealed and unsealed after delivery, making them unsuitable for return due to health or hygiene reasons.

Please note that these refusals are at our discretion. For further details, please refer to our policy.

Shipping typically takes between 10 to 15 business days, depending on your location.

Currently, we accept payments through PayPal. We find that PayPal offers a secure and convenient payment option for our customers, allowing for smooth transactions and peace of mind.

For any inquiries or assistance regarding orders, returns, or other concerns, please don't hesitate to contact our Customer Service team. You can reach us through our e-mail at admin@cygnenoirmt.com.

We are here to ensure your shopping experience with Cygne Noir is fully satisfying.

Finding the perfect fit for swimwear is essential for your comfort and confidence. To ensure you select the right size, we recommend referring to our comprehensive size chart available on our website. This chart provides measurements for various body types and helps you choose the size that best suits your measurements. Additionally, if you have any specific questions about sizing or need personalized assistance, our Customer Service team is here to help. Don't hesitate to reach out to us for expert guidance and support in selecting the perfect swimwear size for you.